FAQ on License Key Issues

1. What should I do if I haven ‘t received my license key or if I forget / lost my license key?

If you don’t receive your license key immediately after purchase, please don’t panic. This usually happens when our payment provider identifies certain flags in the transaction that might suggest fraud. While our payment provider is investigating the transaction, the payment is not taken (only pre-authorised) and the license key is not sent. In almost all cases, it turns out to be a false alarm, and the transaction is approved within 30-60 minutes. The license key is sent automatically as soon as the transaction is approved. All of this is done to ensure that your card isn’t used fraudulently.

If you haven’t received your license key for a long time, please check if you receive an email from 2Checkout <support@2checkout.com> asking for more information to complete your order.

You can also visit https://www.drivereasy.com/resend-license-key/ and enter the Email address you used to order Driver Easy or the Order Number to retrieve your license key.

2. What should I do if I want / don’t want to renew my license key?

Driver Easy will automatically renew your license if you enable auto-renewal. You will receive an email from 2checkout subscription billing before 30 days / 7 days / 1 day of expiration. And 2Checkout, as the authorized reseller of Easeware Technology Limited online products and services, will automatically attempt to charge you one day before the license expires and renew the subscription for you.

Note: Only the orders for home / business license key placed after Sept. 11, 2019 will be enabled the auto-renewal option by default.

If you don’t want to auto-renew your Driver Easy subscription, you can disable it (Learn how to turn of auto-renew).

If you didn’t enable the auto-renewal, or if you turn it off manually, we will send you a notification email via 2Checkout a month / a week / a day before the license expires.